Complaint Policy

Complaint Policy


The purpose of this Complaint Policy is to outline the procedures for handling complaints received by AUTOMATION AI LTD in connection with the use of its email marketing application The Company is committed to providing its customers with the best possible experience and will take all reasonable steps to resolve complaints promptly and fairly.


This Complaint Policy applies to all complaints received by the Company in connection with the Application. Complaints may be submitted by customers, users, or any other interested party.


For the purposes of this Complaint Policy:

  • “Complaint” means any expression of dissatisfaction or concern regarding the Application.
  • “Complainant” means the individual or entity who submits a Complaint.

Procedures for Submitting Complaints

Complaints may be submitted to the Company by any of the following methods:

  • Email: [email protected]
  • Phone: +44 731 280 5009
  • Mail: 1 Wrexham Road, Basildon, United Kingdom, SS15 6PX

Complaint Handling Process

Upon receipt of a Complaint, the Company will:

  • Acknowledge receipt of the Complaint within 7 business days.
  • Assign a Complaint number to the Complaint.
  • Investigate the Complaint and gather all relevant information.
  • Provide a response to the Complainant within 7 business days.
  • Close the Complaint if the Complainant is satisfied with the resolution.

Escalation Process

If the Complainant is not satisfied with the resolution of their Complaint, they may escalate the Complaint to the next level of management. The Complainant may also have the right to pursue further action through legal or regulatory channels.


The Company will treat all Complaints with confidentiality. The Company will not disclose any personal information about the Complainant without their consent, except as required by law or regulation.


The Company will maintain records of all Complaints received in accordance with its records retention policy.


The Company may update this Complaint Policy from time to time. The Company will notify customers of any material changes to this Complaint Policy by posting the updated policy on its website.

Contact Us

If you have any questions about this Complaint Policy, please contact us at [email protected].