Refund Policy

Refund Policy

Last updated: 11 July 2026. This Refund Policy forms part of, and should be read together with, our Terms of Use. It applies to MailFlow.top, operated by New Reality LLC, a Wyoming limited liability company (Entity ID: 2025-001752091), 1910 Thomes Ave, Cheyenne, WY 82001, USA (the "Company").

1. All Sales Are Final — No Refunds

Every payment made to the Company is non-refundable, in full, for any reason and under all circumstances. When you purchase, subscribe to, or renew any paid plan, you are charged for immediate access to a digital service and that charge cannot be refunded. If you use it, you pay for it.

Without limitation, we do not provide refunds, credits or exchanges for:

  • partial or unused subscription periods, or time remaining after a cancellation;
  • unused email / sending allowances or unused AI credits;
  • dissatisfaction with the service, its features, deliverability or results;
  • accidental, duplicate or mistaken purchases;
  • failure to use, or forgetting to cancel, the service;
  • change of mind; or
  • suspension or termination of your account for breach of our Terms of Use or Acceptable Use Policy.

2. Subscriptions and Cancellation

Paid plans are billed in advance and renew automatically for successive periods (monthly or annually, as selected) at the then-current price until you cancel. You can cancel at any time from your account dashboard. Cancellation stops all future renewals; it does not refund or pro-rate the current or any past billing period, and you keep access until the end of the period already paid for.

3. Immediate Access — Waiver of Withdrawal (EU / EEA / UK consumers)

The service is digital content and a digital service that is made available to you immediately upon purchase. If you are a consumer with a statutory right of withdrawal (such as the 14-day right under EU Directive 2011/83/EU or the UK Consumer Contracts Regulations 2013), then by completing your purchase and accessing the service you expressly request immediate performance and acknowledge that you lose your right of withdrawal once performance begins. Once the service has been made available to you, no refund is due to the fullest extent permitted by law.

4. Business Customers

Statutory consumer withdrawal and refund rights do not apply to purchases made in the course of a trade, business, craft or profession. If you purchase as a business, you have no right of withdrawal or refund.

5. Chargebacks and Payment Disputes

If you initiate a chargeback, dispute or payment reversal in breach of this policy, the amount charged remains fully owed to the Company as a contractual debt. We keep records of your acceptance of our Terms and of your actual use of the service and will provide them to your bank or card scheme as evidence. We may suspend or terminate your account and recover the disputed amount together with any related fees, costs and reasonable legal expenses.

6. Your Mandatory Rights

Nothing in this policy removes or limits any right you may have that cannot be excluded or limited under applicable mandatory law. Where we are legally required to provide a remedy, we will do so; in all other cases this no-refund policy applies.

7. Contact

If you have any questions about this Refund Policy, please contact us via our contact page before purchasing.